Number Porting

Number porting is the transfer of your existing telephone number, or numbers, from your current service provider to the Switch Telecom network.

When you port your number to Switch Telecom, the ported number or numbers will be linked to a cost-effective Switch Telecom solution or multiple solutions depending on your requirements. You can choose from a wide range of solutions which will see a reduction in your existing monthly service fees together with your call charges.

Solutions range from a VoIP Line to the Hosted Switchboard Solution. A VoIP line is predominantly used in homes and for one to two people in small offices. The Hosted Switchboard solution has been designed for small to large enterprises as well as call centres. Corporate clients can also choose a VoIP SIP Trunk if they already have their own VoIP PBX and would like to take advantage of Switch Telecom’s great service and low call rates.

Most importantly, Switch Telecom was one of the first service providers to offer geographic number porting and as a result has perfected the process. We will manage the number porting process in full and as such you will find the entire process quick, easy and non-disruptive, even retaining your existing ADSL service if required.

Why you should port your number to Switch Telecom:

Link your ported number or numbers to an Unlimited VoIP Package and make unlimited calls to South African local, national and mobile numbers, plus a selection of popular international destinations.
Notably, reduce your monthly call charges by up to 50% with Switch Telecom’s local, national, mobile and international call rates. Switch Telecom VoIP call rates.
Sign-up on a month to month contract.
Only deal with one fixed line service provider when you port your number.
Billing and call rate packages are simple to understand which helps you manage your call spend.
Access to the Client Zone which allows you to view your itemised billing, invoices and statements, set call forwarding and much more.
Link your ported number or numbers to a wide range of Switch Telecom VoIP solutions.
Receive free fax to email when you sign-up.
Receive free and fast remote support.
Retain your ADSL Line if needed when you port your number.
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Pricing:

Individual phone numbers

A once-off fee of R150.00 (including VAT) will be levied per individual phone number

Managed Port

Where a range of numbers is ported (‘Managed Port’) is calculated at R46.00 (including VAT) per number plus a single base charge of R759.00 (including VAT).

Requirements:

A Switch Telecom VoIP Solution
A reliable broadband internet connection

Frequently asked questions:

Which numbers can I port?

Switch Telecom is able to port geographic and non-geographic numbers from all major networks registered with The Number Portability Company.

A geographic telephone number is a number that starts with 01, 02, 03, 04 or 05 and a non-geographic number begins with 080, 086 or 087.

The Law and Regulations regarding number portability allow for the porting of non-geographic numbers as of the 7th of March 2022.

How long does Porting take?

Porting can take up to three working days for one or more individual numbers, depending on the donor operator.

Porting can take up to ten working days for blocks of 100, 1,000 or 10,000 consecutive numbers, where a business or wholesale customer is concerned.

What does Porting cost?

A once-off fee of R150.00 (including VAT) will be levied per individual phone number ported.

Please note that where a range of numbers is ported (‘Managed Port’) the fee shall be calculated at R46.00 (including VAT) per number plus a single base charge of R759.00 (including VAT). Please contact us for more information.

How do I order a number to be Ported?

If you are an existing client get in touch with us and we’ll send you a Porting Mandate. You’ll need to submit that together with a recent and complete phone account (all pages, not just the cover page).

If you are a new client, just click the Sign-Up button on the left side of this page.

How do I know if the number I’m phoning is Ported?

When you call a ported number, your network operator will play three short beeps before connecting the call. Furthermore, the network operator might charge a cross-network rate to call a ported number. If the number has been ported to the same network you are calling from then you might not hear the beeps and an on-network charge may apply.

Can I port my 086/087/080 number?

Yes, you can. In a General Notice issued by ICASA on the 15th of December 2021, the Chairperson, Dr Keabetswe Modimoeng, announced that the Number Portability Regulations in Government Gazette No. 41949 dated 01 October 2018 will come into effect on 07 March 2022.