News & Updates

  • Will free higher education solve the telecoms skills shortage

Will free higher education solve the skills shortage?

On 16 December 2017, President Zuma announced that the government would subsidise free higher education for poor and working-class students. President Zuma said, “Having amended the definition of poor and working-class students. The government will now introduce fully subsidised free higher education and training for poor and working-class South African undergraduate students. Starting in 2018 with students in their first year of study at our public universities.”

According to the President, poor and working-class students are “students currently enrolled at Technical Vocational Education and Training (TVET) Colleges or university students from South African households with a combined annual income of up to R350,000.” Students attending these colleges or universities will now receive government grants, not loans. The grants will also cover accommodation, food and transport costs.

Will this Initiative be the Silver Bullet for Skills Shortages?

As much as we applaud the roll-out of free higher education. We are not convinced that this initiative will be the sole solution to the skills shortage found in certain sectors. Particularly in the telecommunications sector.

The telecommunications industry, particularly the provisioning of VoIP services, is growing quickly but skills are scarce. This obviously creates opportunities and jobs for individuals with technical and development (programming) skills. But companies still struggle to find candidates with strong skills and practical experience.

According to the Department of Labour, the Information and Communication Technologies (ICT) sector is “the ‘producer sector’ of the OCT (Overseas Countries and Territories) goods and services which are applied in countless business and personal environments.” The ICT sector is one of South Africa’s top employment sectors, and development skills are some of the most wanted skills according to Career Junction. But the demand is not being met – the demand for IT skills is about 27%, and the supply is only about 7% (Business Tech).

At Switch Telecom, we continually experience this shortfall. There seems to be a big gap between the demand for skilled developers and engineers and the number of people who measure up.

Across the industry, graduates don’t have the necessary basic technical skills or there just aren’t enough skilled individuals to meet the demand.

Offer Free Training for Specific Industries

Free education at TVET colleges and universities will not readily solve the telecoms skills shortage. It would be far better if more people were offered free training geared towards a specific job or industry.

The government should engage further with the business sector on which skills are most needed. We believe that specialised courses with the focus on practical experience. Subjects with a technical focus would better serve the youth than certain degrees currently on offer.

We would also like to know if potential ICT sector candidates are being properly informed about their options to become, for example, PHP developers or asterisk engineers. Are students being guided onto the correct career paths?

The government should focus more on identifying the industries where skills are most needed and allocate interested students to these sectors.

At Switch Telecom development and training is one of our core values. We continually contribute to the upskilling of our staff and we contribute to external ICT training initiatives. Unfortunately, these measures can’t fill the void when it comes to the skills shortage in our sector.

Free tertiary education is a step in the right direction. There is, however, so much more that can and should be done to solve the skills shortage in the Telecommunications sector.

January 12th, 2018|Latest News|

Share This Story, Choose Your Platform!

News and updates

Uncapped VoIP is Here!

Uncapped VoIP isn't the next best thing; it should be the norm when it comes to the VoIP solution you choose. Switch Telecom has now launched VoIP packages that allow for unlimited calling to South African local, national and mobile calls. What's more it includes a number of popular international destinations as well. Pay a fixed monthly fee based on the number of concurrent calls you need and call to your heart's content. Uncapped VoIP or Unlimited VoIP has [...]

February 7th, 2023|Categories: Latest News|

Your VoIP Service and the Festive Season

Your VoIP service is going to save you a lot of money during the festive season. Using your VoIP service to contact friends and family. Calling internationally can be cheaper than calling them on a local mobile number. (This obviously depends on the destination you’re calling). There are also numerous ways to stay connected to your customers without being tied to an office desk. This means you can relax and unwind with the knowledge that your customers can still [...]

December 3rd, 2022|Categories: Latest News|

Mobile VoIP Softphone – The Smart Choice

What is a Mobile VoIP Softphone? A mobile VoIP softphone or softphone is an application that mimics the functionality of a physical desktop phone. The software can be used on your desktop, laptop, tablet, or smartphone. The softphone is a cloud-based application linked to a “real” telephone number. This means your mobile VoIP softphone is a completely accessible landline or switchboard extension; just on your cellphone. Softphones are a great choice for businesses in need of fluid communications that function [...]

November 11th, 2022|Categories: Latest News|

Loadshedding and your VoIP Solution

It seems that load shedding isn’t going away any time soon.  So, what do you do when the power is out and you still need to make and receive calls? When electricity is load shed, many communication methods, such as the internet, computers, and telephones are left without power. Even though load shedding is taking place throughout South Africa your clients, friends and family might be on a different schedule. This means that you could be missing their calls. This [...]

May 14th, 2022|Categories: Latest News|

Port for Free – 100% Discount on the Once Off Charges

Port your existing geographic or non-geographic number to Switch now and save up to 50% on your current call charges without the inconvenience of changing your number. Porting allows you the freedom to change from your current service provider to a more cost-effective Switch Telecom VoIP Solution. 100% Discount on the once-off porting charges for ports activated in the month of March 2022. Quick, easy and non-disruptive. Applies to Geographic and Non-Geographic landline numbers. Offer valid until the 31st of [...]

February 28th, 2022|Categories: Latest News|

Toll-Free and Non-Geographic Numbers Should No Longer Hold Businesses Hostage

Excessive pricing from the country’s incumbent provider of 0800, 0861 and 0860 numbers will see call centres, large corporates and other businesses porting these numbers come 07 March 2022. That’s according to Shannon Swanepoel, Managing Director of independent telecoms firm Switch Telecom, as the ICASA-stipulated date from when companies will be able to port their well-advertised and much-valued 0800, 0860 and 0861 numbers, draws near. “We expect significant porting in favour of more agile and transparent operators without complicated and [...]

February 28th, 2022|Categories: Latest News|

Porting of Non-Geographic Numbers

Porting of non-geographic numbers is finally a reality. In a General Notice issued by ICASA on the 15th of December 2021, the Chairperson, Dr Keabetswe Modimoeng, announced that the Number Portability Regulations in Government Gazette No. 41949 dated 01 October 2018 will come into effect on 07 March 2022. Mobile and geographic number portability have had a major impact on the consumer. And now, porting of non-geographic numbers will further positively impact the market. Consumers and businesses will now be [...]

January 13th, 2022|Categories: Latest News|

VoIP Rollout: SEESA, Intelys and Switch

BackgroundOur Client: SEESA (PTY) LTD offers a wide range of consulting services which include Skills Development, BEE Consulting, Labour Law and outsourced HR functions to over 36000 clients nationwide, across multiple industries. SEESA conducts a large portion of their business telephonically and is exceedingly reliant on their communication system. They have a staff complement of over 900 people based in 19 different branches across South Africa.Our Partner: Intelys Technology Africa is a Networking and Security Specialist, offering full-spectrum network services [...]

November 18th, 2021|Categories: Latest News|

Telephony deployment simplified with Switch Telecom’s Auto-provisioning system

The demand for cloud telephony services is at an all-time high. VoIP services and Hosted PBX solutions are becoming increasingly popular with small and large enterprises. There is a much lower barrier to entry in comparison to traditional PBX and telephony solutions. VoIP rollouts are usually easier and turnaround times are usually much quicker. Being in the cloud affords hosted PBX telephony solutions the flexibility that a physical telephony solution can't.  Adding and removing extensions is quick and easy. Routine [...]

October 6th, 2021|Categories: Latest News|

Title

Go to Top