Solutions

Switch Telecom can facilitate VoIP Integration with other internal communication tools using its Cloud SBC Solution. VoIP Integration - Microsoft Teams, Freshdesk and Twilio The Switch Cloud SBC is used at the “borders” between different networks to ensure data is transferred correctly between them. It also provides a layer of security and protection from attacks and breaches. Because the Switch SBC is based in the cloud it offers a higher level of flexibility and reliability than traditional SBCs with [...]

Includes: All numbers on +61 prefix Includes: All numbers on +55 prefix Includes: Canadian numbers on +1 prefixExcludes: Directory Assistance (+1 xxx 555-xxxx), Yukon (+1 867), Anguilla, Antigua, Bahamas, Barbados, Bermuda, British Virgin Islands, Cayman Islands, Dominica, Dominican Republic, Grenada, Jamaica, Montserrat, Saint Kitts and Nevis, Saint Lucia, Saint Vincent and the Grenadines, Saint Maarten, Trinidad, Turks & Caicos Islands. Includes: All numbers on +86 prefix Includes: All numbers on +91 prefix Includes: All numbers on +52 prefix Includes: All numbers [...]

A Cloud SBC or Session Border Controller is often described as a “firewall for VoIP”. These are used at the “borders” between different networks to make sure data is transferred correctly between them, as well as providing a layer of security and protection from attacks and breaches. SBCs were traditionally located on-premise, but increasingly are cloud-hosted, allowing a much higher level of flexibility and reliability together with lower up-front costs. Switch Telecom Cloud SBC If your business is using [...]

Some companies are mandated by law to use call recording. Perhaps you operate in an industry where this isn't a legal requirement and as a result, you might not have considered the many other reasons why recording your business calls could benefit your organisation.  You can quickly and easily improve the way your business operates by simply recording your calls. Consider the competitive world we work in.  Excellent client service is extremely important.  It's often the only aspect that [...]

If you select a usage-based package you pay a low monthly fee plus you'll pay for all the calls you make. If you select an Unlimited package, you will pay a fixed monthly fee based on the number of concurrent calls you require and you will be able to make unlimited calls to South African local, national and mobile destinations, plus a number of popular international destinations. Switch Telecom can offer you a new number with your solution [...]

If you select a usage-based package you pay a low monthly fee plus you’ll pay for all the calls you make. If you select an Unlimited package, you will pay a fixed monthly fee based on the number of concurrent calls you require and you will be able to make unlimited calls to South African local, national and mobile destinations, plus a number of popular international destinations. Switch Telecom can offer you a new number with your Service or [...]

Switch Telecom is able to port geographic and non-geographic numbers from all major networks registered with The Number Portability Company. A geographic telephone number is a number that starts with 01, 02, 03, 04 or 05 and a non-geographic number begins with 080, 086 or 087. The Law and Regulations regarding number portability allow for the porting of non-geographic numbers as of the 7th of March 2022. Porting can take up to three working days for one or [...]

Unlike a traditional PBX, the Hosted Switchboard is much more cost-effective, even though it provides functionality only found on the most advanced traditional switchboard. Moreover, there are no costly maintenance contracts or expensive license renewals. Couple your Hosted Switchboard with an Unlimited VoIP SIP Trunk and make unlimited calls to South African local, national and mobile numbers, plus a selection of popular international destinations. Or you could choose a VoIP SIP Trunk with a usage-based call rate package and [...]

Fax to email is a quick and easy alternative if you only need to receive faxes and you don't need to send them. The Switch Telecom Fax to email solution allows you receive your faxes as a PDF attachment in your email inbox. You can choose between a geographic or non-geographic number or you can port your existing fax number and we’ll link it to the solution. Best of all, there is no charge for the solution if you [...]

Switch Telecom offers a professional South African voice recording (IVR) service for all your switchboard messaging requirements, at a fraction of the cost that you would usually pay to add this professional touch to your switchboard solution. You can choose from two customised voice recording packages or any ad hoc recordings that your business might require from time to time. In effect, your tone of voice can say a lot about your business, whether you want to sound polished and [...]