VoIP Integration

Switch Telecom can facilitate VoIP Integration with other internal communication tools using its Cloud SBC Solution.

VoIP Integration – Microsoft Teams, Freshdesk and Twilio

The Switch Cloud SBC is used at the “borders” between different networks to ensure data is transferred correctly between them. It also provides a layer of security and protection from attacks and breaches. Because the Switch SBC is based in the cloud it offers a higher level of flexibility and reliability than traditional SBCs with much lower up-front costs.

If your business uses Microsoft Teams, Freshdesk, Twilio or a similar communication tool you can connect to the Switch Telecom network with the Switch Cloud SBC.

Direct routing on your internal communication tool will allow you to connect to a Switch Telecom VoIP SIP Trunk allowing you to take advantage of lower call rates, more flexibility, and better support.

This option is attractive to many businesses as it gives them the true flexibility of choosing their telephony provider while retaining a verified integration with the internal communication tool they have selected for their business.

Direct Routing combines the internal communication tool to the Switch Telecom network using two key elements: a Switch Telecom Cloud SBC and a Switch Telecom SIP Trunk.

Switch Telecom Offers Click-to-Dial for Simple VoIP Integration

Hosted Switchboard clients have access, free of charge, to the Switch Telecom Browser-based Softphone which has click-to-dial functionality.

This feature allows easy integration with other popular business applications or customer relationship management systems and will streamline your communication processes, increase efficiency, and enhance your business operations.

If you are looking for VoIP integration please contact us to discuss your requirements.